At UK Route Master (a premium digital brand operated by Ordford Limited), we are committed to providing the highest quality driving test route guides. As our products are digital files delivered instantly via download, please review our refund and cancellation policy carefully before completing your purchase.
Important: Digital Goods Policy
Due to the nature of digital PDF downloads, all sales are final. Once a download link has been sent or the file has been accessed, we are unable to offer any refunds, cancellations, or exchanges.
When a Refund May Be Issued
1. Duplicate Transactions
If you accidentally purchase the same route guide twice, please contact us within 14 days for a refund of the duplicate charge.
2. Technical Faults
If a digital file is proven to be corrupted or technically defective, we will prioritize providing a functional replacement. A refund will only be considered if we cannot resolve the technical issue.
3. Non-Delivery of Content
If you do not receive your download link, please check your spam folder. If the issue persists, we will re-send the link or issue a refund if the delivery remains unsuccessful.
How to Request Assistance
If you encounter any issues with your purchase, please contact our support team at support@ukroutemaster.com. Refund requests based on the exceptions above must be made within 14 days of purchase and include your Order ID.
Last Updated: March 2026. This policy is governed by the laws of England and Wales.